A good customer service experience begins with the first conversation, probably the greeting. With the right headphone for customer services, the audio experience both to and fro will be immersive.
Since the customer service is extremely important in any organization, a lot of measures should be taken to make sure the services delivered makes each customer satisfied.
Below we would list out the best wireless headphones for office/customer services. From rich audio both to and from the speakers, comfortable headphones, durable and easy to operate, the list will include just the very best and top-notch wireless headphones for customer services from the best brands.
Your problem shouldn’t be money but choice because each headphone will certainly meet your requirements. One of the main components of a headset that is designed for customer service oriented work is that it should be able to answer calls on its own without the need for using a handset, it should have a minimalistic design to cut down size and its issues.
Noise canceling technology is a must for all customer service headphones, no matter how quiet the workspace is. All these and more make up the most recommended and reliable wireless headsets for customer services.
Jabra Engage 75 Stereo & Mono $420.00
The Jabra Engage 75 stereo & mono wireless headset is a great choice for every customer service that wants to be exceptionally outstanding. It doesn’t just make the experience one-sided, the customer service agent and the customer will have a nice conversation.
The Jabra Engage 75 stereo & mono wireless headset gives its user more freedom to move around and have some stretch while still working. With 150 meters / 490 feet DECT wireless range, the wireless freedom is just limitless.
Any customer service agent that can’t leave his/desk without halting the work will not be happy at all.
The Engage 75 meets Skype for Business Open Office requirements, a Microsoft standard for customers requiring the best headsets for voice transmission.
It has an advanced noise-canceling microphone and enhanced speakers that deliver crystal-clear calls even in noisy offices.
So both parties aren’t stressed up in any way.
All incoming calls can be adjusted to a user-defined sound level that stays constant for all-day comfort. Up to 13 hours’ talk time – and when you do need to charge, the fast charge feature powers the headset to 40% in just 30 mins.
It has a busy light that keeps others away from disturbing, supports up to 5 connections simultaneously with easy to use touch controls.
Jabra Engage 65 Stereo & Mono $348.00
The Jabra Engage 65 is the little brother to the Engage 75 in the Jabra Engage series wireless headset line. It’s both PC and desktop phone compatible. Microsoft Skype for Business Certified. Battery now allows up to 13 hours of talk time and a wireless distance of 490 feet.
With a push of a button, you can switch seamlessly between PC softphone (via USB connection) and a desk phone. The new Jabra Engage series also allows 3 times more users using the same headset in the same office than any previous models. Weighing only 82g(Duo) 56g(Mono), it’s one of the lightest wireless headsets on the market.
Jabra Engage now includes an integrated busy light in the headset to alert the other workers around when you’re on the call, a feature no other wireless headsets have. This is by far my favorite wireless headset for a call center.
Jabra Pro 9470 Mono
The Jabra Pro 9470 offers a wide range of functions to the user and is comfortable enough to wear around the office. The connectivity of the Jabra 9470 allows easy switching between the softphone, cell, and desk, making it much easier to keep a call running across multiple situations.
With a wireless range of up to 450 feet, the Jabra 9470 is ideal for situations where you have to cover a wide area or where you need to be constantly in motion.
The Noise Blackout system developed by Jabra delivers unparalleled sound and gives crisp, clear audio without any static breaks. The battery guarantees talk time of up to ten hours.
The touch sensor controls for volume and mute allow you to have full control over the audio coming into your headset at any given time. One of the best innovations the 9470 brings to the table is the SafeTone technology which limits sudden high peaks in sound so as not to damage user hearing.
Combined with the high security and encrypted communication between the handset and the base and you have something that could possibly be considered the most advanced headset system for customer service work available.
Jabra Pro 920
The Jabra Pro 920 is designed for use with desk phones and does its job remarkably well. With a talk time of up to 8 hours and a wireless range of 325 feet, it is perfect for office work enabling easy movement across a large area.
The call control buttons that the headset boasts include an answer/hang-up button and a mute button along with the volume controls.
One of the most impressive features of this little headset is the power saving auto sleep function. This ensures that when it’s not being used for an extended period of time, the headset conserves its power. The handy battery status indicator is also a great innovation.
Fast charging enables the headset to be charged in a fraction of the time of other headsets. If you’re in a high-volume customer service job, this headset is probably your best bet for performance and innovation.
Jabra EVOLVE 65 UC Stereo Wireless Headset
The Jabra Evolve 65 is the top-notch wireless headset for any office or customer service environment.
Available in UC (Unified Communication) and MS (Microsoft Skype for Business), it comes with the Jabra 360 USB Link adaptor for plug-and-play installation (making it ideal if you hot-desk) and utilizes Bluetooth 3.0 for up to 30 meters of wireless range.
You can also use it simultaneously with another Bluetooth device, be it a smartphone, tablet or laptop.
- Up to 30 meters wireless range
- Bluetooth Connectivity & NFC-enabled
- Dual-connectivity allows you to connect the headset to PC & one other Bluetooth device
- Includes Jabra Link™ 360 USB adapter for VoIP softphone, mobile phone, and tablet
Microsoft Lifechat LX-6000
Probably one of the more unlikely names to see on this list is a Microsoft headset, specifically the LifeChat LX-6000. Wideband digital audio ensures some of the highest sound quality.
The headset includes a noise-canceling microphone, inline controls, as well as padded headband and ear pads for all-day comfort. The LX-6000 even comes with something only seen on more expensive headsets, a call indicator light so coworkers know when you’re on a call and busy.
Plantronics CS540 Wireless Headset
It’s stylish and comfortable, delivers great sound quality, excellent range, and is durable enough that it won’t break if you accidentally drop it.
A dependable all-rounder that can be worn in different styles to suit the wearer’s preference, and has even adorned the heads of those in our office. It’s very light too which makes it very comfortable to use/wear.
VXi Blueparrott B350-XT
The VXi BlueParrot B350-XT is a noise single ear, canceling Bluetooth call center headset. VXi states that the noise canceling microphone can completely eliminate up to 96% of ambient noise to keep your calls quiet and even contains a power button as well as volume controls, and a single customizable “Parrot” button for any function you need.
Of course, you can utilize this button as a hardware mute button, or even an easy to use speed dial. Trumping the D901 in battery life, the BlueParrot B350 supports up to 24 hours – that’s right an entire day- of talk time, and even allows for iOS battery charge monitoring.
Sennheiser CC550 IP
Often considered one of the best names in standard audio headphones, the German manufacturer Sennheiser has even made their way into the call center headset market. The CC 550 IP offers the high-quality precision sound you would expect from a Sennheiser product, with a USB connection, a noise-canceling microphone, and even ActiveGard technology to protect against acoustic shock and sudden sound surges.
The CC 550 IP is also backed by a 2-year warranty and boasts extra comfort with extra large ear pads to help distribute the pressure, and even a generously padded headband.
Merrit Communications Discover D901
With up to 1200 feet of wireless range, you can be on the other side of your office and never miss a beat. If wireless is what you are after, then the Merrit Communications Discover D901 is the best choice.
The lightweight single ear design helps ensure all-day comfort, and 100% compatibility with PC and Mac machines makes setup a breeze.
With a 9-hour battery life agents won’t have to worry about charging during the day, and when not in use the headset can simply be placed on the charging dock. A full charge will even be completed in a staggering 45 minutes.
Plantronics EncorePRO 710/720
The Plantronics EncorePro 700 headset series is designed for customer service representatives. Its distinctive design is slim and stylish with an elegant satin finish.
Its featherweight materials and leatherette ear pads ensure luxurious comfort, while its unique curved, telescoping microphone and pivoting boom deliver crystal-clear, private conversations.
SoundGuard technology protects hearing against sounds above 118 dBA.
Plantronics ENCOREPRO 540
The all-new Plantronics EncorePro 540 is a quantum leap in convertible headset design. It’s a 3-in-1 headset without compromise – all of the wearing styles are designed with quality and comfort in mind, in a system that is simple to convert but delivers a secure, positive fit and finishes.
The HW540 shares the advances of the other members of the new family, with high-quality audio, a flexible mic with visual positioning guides, soft ear cushions, and durable-yet-lightweight materials for all-day wearing.
If you really find it hard to hear on a single ear, you might not like the mono style of this headset, but above that, all is okay.
Plantronics SAVI W745-M Wireless Headset
Enjoy wireless freedom while seamlessly managing PC, mobile and desk phone calls with a single intelligent headset system.
Plantronics Savi 745 lets you easily manage and switch between PC, desk phone, and even mobile calls up to 350 feet from your desk–all from a single wireless headset.
Enjoy the comfort of this lightweight DECT headset and experience unlimited talk time with a swappable battery. You can wear the Savi 745 three different ways: over-the-ear, over-the-head, or behind-the-head to suit your personal style.
The Plantronics Savi supports multiple devices. Its base station can be wired to my Mac (via USB) as well as to a desk phone. Additionally, it can be connected via Bluetooth to my iPhone. Three buttons on top of the base station allow you to switch communication channels on-the-fly.
The Plantronics Savi offers excellent audio quality, thanks to its microphone and DECT 6.0 support.
These are the best wireless headsets for office, call centers, and customer care agents for best audio, security, comfort, flexibility, and durability.